Shipping policy

1. Overview

This Shipping Policy applies to all orders placed on lofaceliving.com and is issued by LOFACE ("we", "our", "us"). By placing an order, you agree to the terms outlined below.

Customer Support (Email): support@lofaceliving.com
Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (Pacific Time)

 

LOFACE provides FREE shipping to the contiguous United States. To ensure a direct-from-factory experience. We utilize a high-standard logistics system of "Expedited Ocean Freight + Local Express" to ensure your products are delivered safely and as quickly as possible.


2. Estimated Timeline

To provide the best value and quality, we manage the entire journey from our production studios to your doorstep.

  • Production Time: Production begins immediately after payment is confirmed. The standard cycle is approximately 1–2 weeks.

  • Transit Time:

  • Expedited Ocean Freight: Approximately 2 weeks.

  • Customs Clearance & Last-Mile Delivery: Approximately 1–2 weeks.

  • Total Delivery Time: Estimated 4–6 weeks from order placement to doorstep delivery.

Special Delivery Regions:

  • Alaska & Hawaii: Delivery is available. Additional shipping surcharges and extended transit times (add approximately 1–2 weeks) may apply. Final shipping costs will be confirmed at checkout or via email before fulfillment.
  • U.S. Territories (Puerto Rico, Guam, U.S. Virgin Islands, etc.): Please contact us at support@lofaceliving.com before placing your order to confirm availability and shipping costs.
  • P.O. Boxes & APO/FPO Addresses: We are unable to deliver to P.O. Boxes or military addresses at this time.

3. Shipping Method

  • Goods are shipped via expedited ocean vessels to U.S. ports.

  • Upon customs clearance, final delivery is handled by FedEx or an equivalent premium carrier.

4. Delays & Cancellations

  • Status Tracking: You may contact us at support@lofaceliving.com anytime to check the status of production or shipment.

  • Shipment Notification: Within 3 business days of your order being shipped, you will receive an email containing your tracking number and a direct tracking link. You can monitor your shipment's real-time status at any time throughout the entire journey.

  • Protection Clause: If delivery exceeds 8 weeks due to production, shipping, or customs issues, we will proactively notify you. You may choose to:

          (1) Continue waiting for delivery;

          (2) Cancel the order and receive a 100% Full Refund.

Order Cancellation:

  • Within 24 hours of purchase: Cancel for free with a 100% full refund, no questions asked.
  • After 24 hours (unshipped): As production begins immediately after payment, a 20% fee will be deducted to cover incurred production and processing costs.
  • After shipment: Orders that are packed or in transit cannot be canceled. Forced refusals will require the buyer to bear all round-trip shipping, customs, and related costs.

5. Disclaimer

  • Duties & Taxes: LOFACE ships all orders to the contiguous United States on a Delivered Duty Paid (DDP) basis. All applicable import duties and taxes are fully covered by LOFACE. Customers will not be charged any additional fees upon delivery.

  • Address Accuracy: Customers are responsible for providing accurate and complete shipping information. Any re-delivery fees or delays caused by incorrect addresses are the sole responsibility of the customer.

  • Delivery Failure / Refusal: If delivery fails due to customer reasons (e.g., refusal, unavailability), the customer is responsible for return and re-delivery costs. If the package cannot be recovered, no refund will be issued.

  • Force Majeure: LOFACE is not liable for shipping delays or failures caused by events beyond our reasonable control, including but not limited to: natural disasters (earthquakes, floods, hurricanes, wildfires), port strikes or labor disputes, pandemic-related restrictions or government-mandated closures, war or civil unrest, customs authority holds or inspections, severe weather events, or major carrier network disruptions. In such cases, we will notify you promptly and work to resume fulfillment as soon as conditions allow.

6、Policy Updates

LOFACE reserves the right to update this Shipping Policy at any time. Any changes will be posted on this page and will apply to all subsequent orders.

For more details, please contact us at support@lofaceliving.com.