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Frequently Asked Questions
Find answers to common questions about our products and services
Our sofas feature a frame-free construction, crafted from premium high-density, high-resilience support foam and upholstered in eco-friendly Olefin outdoor fabric. This specialized fabric is engineered to be both water-repellent and stain-resistant. By eliminating hard wood and metal components, we’ve created a soft, "bump-safe" design with rounded corners—perfect for active children and pets. Furthermore, all materials are non-toxic and certified by OEKO-TEX® STANDARD 100, ensuring the highest level of safety and environmental responsibility for your entire family.
Yes. It uses professional outdoor-grade Olefin fabric with water-repellent, stain-resistant, UV-resistant and fade-resistant properties for long-term outdoor use.
The cushion inserts and fabric covers are efficiently packed together in a single box. Upon arrival, simply place the inserts into their respective covers and allow 48 to 72 hours for the foam to fully expand. Gently patting and fluffing the cushions will help them achieve their optimal shape and fullness.
Yes. Crafted for all-weather durability, it performs beautifully from summer heat to winter snow—perfect for balconies, patios, gardens, and poolside spaces.
Absolutely. Our soft-structure design is entirely frame-free, containing no sharp edges, hard wood, or metal components. It is engineered to be 'bump-safe' and crafted from eco-friendly, non-toxic materials, providing total peace of mind for active households with kids and pets.
Yes. The cushion covers are removable with zippers. The fabric is waterproof and stain-resistant. For daily cleaning, simply wipe with a damp cloth. For deep cleaning, gently hand wash in water below 40°C.
Routine Care: For daily cleaning, simply wipe with warm water and a mild detergent. We recommend regular dusting and prompt stain removal to keep the fabric pristine.
Deep Cleaning: The fabric covers are fully removable and washable. Always air dry naturally and avoid bleaching or tumble drying to preserve the fabric's integrity.
Protection: When not in use, please use our complimentary rain and dust cover to shield the sofa from the elements and significantly prolong its lifespan.
Our high-performance fabric is engineered with advanced water-repellent and stain-resistant technology. Most spills will bead on the surface without penetrating the fibers. Simply wipe the area immediately with a clean, damp cloth for a spotless finish. For tougher marks, a touch of mild detergent will restore the fabric to its pristine condition without leaving any residue.
Crafted from premium Olefin outdoor fabric, our sofas are engineered for superior colorfastness. Unlike ordinary textiles, Olefin fibers are UV-resistant to the core, allowing them to remain vibrant even under intense sunlight. To maintain this "like-new" appearance for years to come, we recommend using the included protective cover during extended periods of non-use.
Our bespoke pieces are crafted on a pre-order basis. To begin, a 30% deposit is required to secure your order and commence production, which typically takes 10–15 business days. Once your item is ready for shipment, we will send you an email notification with a link to settle the remaining balance.
We provide a 24-hour grace period during which you can modify or cancel your order free of charge. After this window, as production commences, only 50% of the initial deposit is refundable to cover material and handling costs. Please note that once an order has been shipped, it is considered final and cannot be cancelled.
Yes, you may update your delivery address at any time before the order is dispatched free of charge. Once the order has been shipped, any rerouting fees or additional logistics costs incurred due to an address change will be the responsibility of the customer.
The "Processing" status indicates that your order is currently moving through our meticulous production line. This stage includes expert assembly, a multi-point quality inspection, and careful packaging to ensure everything meets our premium standards. You will receive a shipping confirmation email with a tracking number the moment your order is dispatched.
Dispatch is initiated immediately upon the completion of production and the settlement of your final balance. We provide comprehensive, real-time tracking that covers the entire journey—from the international voyage to local last-mile delivery. You will receive automated tracking updates via email, or you may reach out to us directly at support@lofaceliving.com for a personalized status check.
Bespoke quality takes time to perfect. Think of this waiting period as the slow, beautiful growth of a lifelong companion. Soon, your sofa will arrive, ready to witness a decade of your family’s most precious outdoor memories. It’s a masterpiece worth the wait.
We offer complimentary standard shipping on all orders with no hidden fees—the price you see is the price you pay. For those seeking faster delivery, we offer optional Expedited Sea Freight for an additional fee. To upgrade your shipping, please contact our concierge team at support@lofaceliving.com.
While we partner with world-class carriers to ensure timely delivery, external factors can occasionally cause shifts in transit times. Rest assured, we proactively monitor every shipment. If a delay occurs, we will provide transparent updates. Should you have any concerns, our support team is always here to advocate on your behalf with the carrier.
No. We provide a seamless, all-inclusive delivery experience. All customs duties, import taxes, and brokerage fees are fully covered by us. You simply need to relax and wait for your sofa to arrive directly at your doorstep—no extra paperwork or payments required.
Production typically takes 10 to 15 days.
Approximately 25–30 days from dispatch to delivery. This includes international transit and local last-mile delivery.
For clients who wish to receive their items sooner, we offer a Premium Expedited Service that can save approximately 10 days of transit time. This upgrade is available at an additional cost to ensure your furniture arrives exactly when you need it.
Bespoke quality takes time to perfect; great things are never rushed. Every piece we craft is a unique journey from our hands to your home. We invite you to embrace the anticipation—much like waiting for a handwritten letter or witnessing the beautiful growth of a lifelong companion. Your outdoor sanctuary is in the making, and it is going to be extraordinary.
We want you to love your outdoor space. If you're not completely satisfied, we offer a 30-day peace-of-mind return policy to ensure you love your space:
Quality Issues: 100% Full Refund or Free Replacement.
Change of Mind: Returns accepted within 30 days. (A 20% restocking fee applies to opened vacuum-sealed items).
Easy Process: Contact us first for step-by-step guidance. To ensure a smooth process, please contact us with your order number and photos of the item.
Email: support@lofaceliving.com
For full details on duties, damage grading, and instructions, please
For returns due to manufacturing defects, transit damage, or incorrect items, we will cover all associated shipping costs. For "change of mind" or preference-based returns, the customer is responsible for the return freight to our designated warehouse.
Simply reach out to our concierge team at support@lofaceliving.com with your order number and a brief description (including photos) of the issue. We pride ourselves on our responsiveness and will get back to you with a resolution within 24 hours.
We offer a 3-year limited warranty covering structural integrity and manufacturing defects, such as seam splitting or material failures under normal use. Please note that the warranty does not cover normal wear and tear, accidents, or damage resulting from improper use or maintenance.
Your satisfaction is paramount. Please inspect your delivery and notify us within 7 days if there are any issues. Provide photos of the packaging and product, and we will immediately arrange for complimentary replacements or a full resolution at no extra cost to you.
Once your return is received and inspected, we will process your refund immediately. The funds will typically appear in your original payment account within 3–7 business days, depending on your financial institution's processing time.
